These terms form a contract between Clearpath Labs Ltd (company no. 17145150, registered office 35 Floyer Close, Richmond, England, TW10 6HS) ("we", "us") - trading as SnapAddress - and the person or entity that signs up for an account ("you"). By creating an account or using the Service you agree to these terms.
1. The Service
SnapAddress provides a UK address lookup and autocomplete API, a dashboard for managing API keys and billing, and a WooCommerce plugin that calls the API (together, the "Service"). Address data is sourced from Royal Mail's Postcode Address File (PAF). The Service is offered only to customers acting in the course of a trade, business, craft or profession; it is not intended for consumers, and you should not sign up if you are acting as a consumer.
2. Your account
You are responsible for keeping your login credentials and API keys secret. Do not share API keys publicly, commit them to version control, or expose them in client-side code where they can be read by end users. You must use one account per legal entity. If you suspect your credentials are compromised, rotate them immediately from the dashboard.
3. Acceptable use
You may not:
- use the Service to build, resell, or redistribute a bulk copy of the underlying PAF dataset - Royal Mail PAF licence terms prohibit this and we enforce it;
- scrape or systematically enumerate addresses to reconstruct the dataset;
- use the Service for unlawful purposes, to harass, or to process personal data without a lawful basis;
- circumvent rate limits, share keys across unrelated parties, or operate the Service on behalf of a third party without our written agreement;
- attempt to disrupt, reverse-engineer, or probe the Service for vulnerabilities outside a coordinated disclosure.
You also agree to comply with the Royal Mail PAF End User Terms (Appendix A), which form part of these terms. Where there is any conflict between these terms and the PAF End User Terms in relation to use of the PAF data, the PAF End User Terms prevail.
4. Billing
Paid plans are one-off credit packs bought via Stripe; there is no recurring subscription. Each pack adds a fixed number of lookups (credits) to your account. Each pack is valid for 12 months from purchase, after which unused credits expire. This validity period is a requirement of our Royal Mail PAF licence. Pack prices are shown on the pricing page and are exclusive of VAT where applicable. New accounts include a free trial of 100 lookups, valid for 3 months from sign-up. Credit packs are non-refundable once purchased.
5. Rate limits
Each account has a rate limit, documented at /docs/rate-limits-and-errors. Usage draws down the credits on your account. We may adjust rate limits to protect Service stability; material changes will be communicated in advance.
6. Availability
We operate the Service on a best-effort basis and do not offer a contractual uptime SLA prior to general availability. We will work in good faith to keep the Service running and to communicate significant incidents.
7. Warranties and disclaimers
The Service and the address data it returns are provided on an "as is" and "as available" basis. Address data is sourced from Royal Mail's Postcode Address File and may contain errors, omissions, or out-of-date entries; we do not warrant that it is accurate, complete, or fit for any particular purpose. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. To the maximum extent permitted by law we exclude all warranties, conditions, and terms implied by statute or common law.
8. Your data
Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf (the lookup queries you send us), we act as your processor under the Data Processing Agreement, which forms part of these terms. You retain ownership of any data you submit to the Service. You grant us the rights necessary to operate the Service on your behalf.
9. Intellectual property
The SnapAddress brand, software, and documentation are owned by Clearpath Labs Ltd. Address data returned by the API is sourced from Royal Mail's Postcode Address File and subject to Royal Mail's terms of use. You receive a limited, non-exclusive licence to use the Service in accordance with these terms.
10. Termination
You can delete your account at any time from the dashboard. We may suspend or terminate accounts that breach these terms or abuse the Service. On termination, access ceases immediately and any unused credits are forfeited and non-refundable.
11. Liability
To the maximum extent permitted by law, our total liability to you under these terms is capped at the greater of (a) £100 or (b) the fees you paid us in the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, or consequential loss. Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under UK law.
12. Indemnity
You will indemnify us against any loss, damage, cost, or expense (including reasonable legal fees) arising from a third-party claim caused by your use of the Service in breach of these terms, your unlawful processing of personal data through the Service, or your infringement of a third party's rights.
13. Force majeure
We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including failures of upstream providers (such as Royal Mail, or our hosting, database, payment, or email providers), or internet or power outages. We will take reasonable steps to resume normal service.
14. Changes
We may update these terms from time to time. Material changes will be notified by email and take effect 30 days after notice. Continued use of the Service after that date means you accept the updated terms.
15. Governing law
These terms are governed by the laws of England and Wales. Disputes will be handled by the courts of England and Wales.
16. General
These terms, together with the Privacy Policy, the Data Processing Agreement, and the Royal Mail PAF End User Terms, are the entire agreement between us and supersede any prior representations or marketing statements. If any provision is found unenforceable, the rest continue in force. A delay in enforcing a term is not a waiver of it. You may not assign your rights under these terms without our written consent; we may assign ours, including on a sale or reorganisation of our business. Except as set out in this clause, no one other than you and us has any rights under these terms under the Contracts (Rights of Third Parties) Act 1999. Royal Mail Group Limited may enforce clause 3 and the PAF End User Terms incorporated under it directly against you as a third party, and may recover from you any losses it incurs as a result of your breach of those terms. This reflects a requirement of our Royal Mail PAF licence.
Contact
Questions about these terms? Email snapaddress@clearpathlabs.co.uk.